Job Summary:
The Optical Network Engineer is responsible for the design, support, and integration of the Bug Tussel fiber-optic backbone network.
This role is also responsible for system and site engineering, as well as system updates, upgrades, and recommendations to improve the network.
Reports To: Director of Network Engineering
Duties / Responsibilities:
Monitor request queue for new service requests and provide timely resolution to maintain defined SLAs
SME for the optical network and its associated hardware, configurations, and overall design
Perform proactive testing and troubleshooting of optical circuits with internal team members as well as 3rd party service providers
Work with wholesale customers and vendors to resolve transport issues across the BTW DWDM backbone
Maintain documentation, diagrams, and design information for the fiber network
Participate in discussions regarding expansion and modification of the network to provide guidance and expertise
Configure, maintain, and support DWDM hardware and software systems
Work with technicians to deploy CPE devices to end-customers
Work with others as a team to achieve operational goals
Communicate with 3rd parties and internal operations on scheduled or unscheduled network maintenance events
Collaborate with other Bug Tussel teammates for design and problem resolution
Provide a seamless transition from provisioning to support for new and existing installations
Adhere to Bug Tussel security standards when configuring and maintaining equipment
Occasionally visit site locations to deliver equipment, assist in troubleshooting, turn up service, or gain knowledge of the site
Coordinate support tickets and warranty claims with 3rd party hardware vendors
Other duties as assigned
Required Skills/Abilities:
Ability to read, write, and understand English
Excellent oral and written communication skills
Ability to see and hear
Ability to work independently with minimal supervision
Knowledge of fiber optic networks design and structure including DWDM
Understands complex circuit design or configuration of command line operation for IP, CPE, broadband and Ethernet services and related devices
Ability to troubleshoot new or unique issues
Ability to adapt to new and changing situations
Valid state-issued driver’s license
Education and Experience:
2 year degree in networking-related field recommended
2 years’ experience in telecommunications with an emphasis on fiber strongly preferred
Relevant industry certifications or equivalent work experience preferred
Cisco CCNA, Ciena CRS, Nokia NRS, Juniper JNCIA are a plus
Experience working in a Microsoft Windows-based environment
Physical Requirements:
Occasionally lift or move 50 pounds
Regularly lift or move 10 pounds
Spend extended periods seated at a desk
Environment:
Regularly work indoors in a climate-controlled environment
Occasional work outdoors for short periods
Regular use of typical office equipment including computers and printers
Working around AC and DC power systems in a telco environment
Occasional work outside normal business hours for upgrades, emergencies
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